Solutions

  Windswept's Support Solutions

Your business technology needs monitoring, maintenance and—at some point—technical support.

Windswept excels at IT management and support, offering a range of solutions to fit every situation and budget. Every one of our certified technicians has more than 10 years’ experience and is security cleared, insured and bonded.

SWAT – Only Windswept offers SWAT—Secure Windswept Autonomic Technology—a mini-computer that works 24/7 to monitor, diagnose and fix potential problems before they compromise your system. If SWAT can’t resolve the problem on its own, it immediately emails Windswept’s technicians, who quickly respond. Not only do you avoid costly and inconvenient server downtime, you save on technical support costs.

As part of SWAT or separately, Windswept provides on-site and/or remote IT monitoring, management and technical support, either around the clock, in blocks of time or on an as-needed/emergency basis. You select the support option that best fits your needs. Our support offerings include:

On-site support – Daily, weekly or somewhere in between, Windswept can provide a technician to look after all of your support needs at your location. In addition to proactively maintaining your server, network, firewall, desktops, notebooks, printers and hand-held devices, your dedicated technician makes sure your daily data backups are done and is available to fix any IT problems that arise. Your technician will also attend your organization’s IT meetings to provide advice and help you plan for future needs.

Remote monitoring – Through its unique SWAT solution, Windswept technicians are kept informed of any IT issues affecting your system. Depending on which support contract you choose, our technicians are available to make service calls 24/7 or between 8 a.m. and 5 p.m. weekdays.

Remote management – Some issues can be resolved without a service call. Through our remote management system, our technicians connect to your system and fix the problem. We can also remotely connect to your desktop and work through issues with you. It’s fast, your system stays up and running and you avoid service call travel costs.

Emergency Response – Unlike the four-hour response time offered by most companies, Windswept guarantees a one-hour response to emergency calls.

Help Desk – There’s always a live technical support person available to provide immediate assistance through Windswept’s Help Desk.

Block contract – Designed to respond to your IT support needs not covered by SWAT, such as product installation and special projects, contracts are available in blocks of 10, 25, 50 and 200 hours and they never expire. We will assess your IT support needs and recommend a block contract that fits your requirements. Your support needs will be taken care of quickly, either remotely or on-site.

As-needed – You don’t need to have a support contract with us. When problems arise, call us and we’ll respond.

Contact us to discuss the support solutions that are right for you.